Shipping & Guarantees

SHIPPING and PAYMENT

• We accept credit cards via PayPal paid to chamco@tampabay.rr.com, personal checks, and money orders.
• We reserve the right to not ship any animal until payment has been made in full, to include an appropriate time to allow all checks to clear our bank.
• Deposits are non-refundable if the purchase is cancelled by the buyer. If for any reason The Chameleon Company LLC cannot provide the agreed upon animal at the agreed upon time, then all deposits will be refunded.
• Our primary means of shipping is UPS Next Day Air, and we ship Mon-Wed, which guarantees delivery to most areas within the Continental United States by 10:30 AM local time the morning after it leaves our facility in Florida. Shipping costs will vary depending upon size of box, weight, and distance from Florida. Other means of shipping are possible, but the final decision is ours if our guarantees are to remain in force, and we reserve the right to not use other carriers. We will communicate all shipment tracking numbers the day of shipment.
• Overseas shipment for large orders is possible, but will vary from country to country, and incur significant additional costs. The current waiting time on the permit process is 4-7 months per shipment.

GUARANTEES

• We guarantee live delivery providing that someone signs for the animal(s) on the first attempted delivery (FAD) by the carrier. If not received on the FAD, all live arrival and satisfaction guarantees are voided. In the event of a claim for a dead-on-arrival (DOA) shipment, we must be notified within 12 hours of delivery. The carcass must be frozen, as we reserve the right to have it delivered back to us, or inspected by a third party, prior to any replacement or refund. Customer pays for return shipment.
• We reserve the right to delay shipment if we feel that weather extremes warrant such. However, once we choose to ship, all guarantees remain in force. We use insulated boxes, heat packs, etc, at our discretion.
• We guarantee satisfaction once an animal has been delivered alive, for a period of five days after delivery. In order to qualify for a refund or replacement if not satisfied in the event of a live delivery, we must be contacted within the five day period, and arrangements made to return the animal to us. Customer pays for return shipment. Once returned, The Chameleon Company will, at its discretion, refund the purchase price or replace the animal.
• Any medical concerns on the part of the buyer must be brought to the attention of The Chameleon Company within the warranty period if the customer desires an extension of the five day satisfaction guarantee. Any extension is the discretion of The Chameleon Company, and we may recommend returning the animal within the warrantee period.
• While we endeavor to accurately represent the sex, color, and quality of all of our animals, The Chameleon Company extends no guarantee beyond the customer's option to return the animal within the 5 day warrantee. It is critical that the customer satisfy all concerns within that time frame.
• We retain the right to refuse the sale of any animal to any potential buyer.
• Unless otherwise indicated, all of our animals are Captive Bred and Born (CBB) here at our facility.

If you have any questions or concerns, please CONTACT US.